Cloview Privacy Policy

Last updated: November 12, 2025

Cloview (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the rights and choices you have.

Cloview is operated by Novixys Software, Inc., a Delaware corporation with offices at [2885 Sanford Ave SW, Ste 16271, Grandville, MI,49418, US].

Summary

Cloview respects your privacy. We collect only the information needed to provide and improve our service — never to sell or share with advertisers. Your data is encrypted, stored securely, and can be deleted at any time upon request.

1. Information We Collect

We collect information in the following categories:

a. Information you provide directly

• Contact details — your name, email address, company name, and phone number.
• Account details — login credentials, organization information, and billing preferences.
• Pilot requests — name, email, company, and any comments you provide.
• Support messages — when you contact us for help or feedback.

b. Information collected automatically

• Usage data — pages visited, features used, and general product activity.
• Device and log data — browser type, operating system, IP address, and timestamps.
• Cookies — small text files that help us remember preferences and improve our website experience.

c. Information from third parties

• Payment processors (e.g., Stripe and/or Paypal) for billing.
• Analytics and hosting providers for performance and diagnostics.
• Email and marketing services used for communication and onboarding.

We do not collect or process any sensitive categories of personal data.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Cloview service.
• Communicate with you about updates, security notices, and support.
• Process billing and account administration.
• Invite and manage pilot participants.
• Analyze product usage to improve reliability and features.
• Comply with legal requirements and prevent misuse or fraud.

We do not sell or share your personal information with advertisers.

3. Legal Basis for Processing (GDPR)

For users in the European Union and United Kingdom, our lawful bases for processing personal data are:

• Contract — to provide you with the service you signed up for.
• Legitimate interest — to improve and secure our products, prevent fraud, and communicate updates.
• Consent — for optional marketing emails or pilot participation.
• Legal obligation — to meet accounting, tax, or regulatory requirements.

4. Data Processors and Service Providers

We use trusted third parties under strict data protection agreements, including:

• Amazon Web Services (AWS) – secure hosting and storage.
• Stripe – payment processing.
• Paypal – payment processing.
• Google Workspace – email and document management.
• SendGrid / Mailgun – transactional and notification emails.
• Plausible or Google Analytics – anonymous website analytics.

Each provider is contractually bound to process your data only as instructed and with adequate security.

5. Data Retention

We retain personal data only for as long as necessary:

• Pilot request records: up to 24 months after the pilot ends.
• Account and billing data: as long as you maintain an account, plus up to 7 years for legal and accounting requirements.
• Support messages: typically 12 months after resolution.

When data is no longer needed, it is deleted or anonymized.

6. Data Security

We use industry-standard safeguards to protect your information, including:

• Encryption in transit (HTTPS/TLS) and at rest.
• Access limited to authorized personnel under confidentiality agreements.
• Regular backups and vulnerability monitoring.
• Secure authentication for administrative systems.

No system is completely secure, but we continually monitor and improve our security practices.

7. Your Rights and Choices

Depending on where you live, you may have the following rights:

• Access – request a copy of the personal data we hold about you.
• Correction – update inaccurate or incomplete information.
• Deletion – request deletion of your data (“right to be forgotten”).
• Portability – receive your data in a machine-readable format.
• Restriction or objection – limit how we process your data.
• Withdraw consent – for marketing or optional communications.

To exercise these rights, email us at privacy@cloview.com. We will verify your request and respond within applicable legal timeframes.

8. Cookies and Analytics

We use cookies to:

• Keep you signed in and remember your preferences.
• Measure site performance and usage trends.
• Improve features and design.

You can adjust your browser settings to disable non-essential cookies or use built-in privacy controls.

9. Pilot Participants

If you join our pilot program:

• We may use your usage data and feedback to improve Cloview.
• Pilot data may be analyzed internally for feature development.
• You may receive updates or surveys during the pilot period.
• Your information will be deleted or anonymized when the pilot concludes, unless you become a regular user.

10. Data Transfers

Cloview is operated in the United States. If you are located outside the U.S., your data may be transferred to and processed in the U.S. or other countries with appropriate safeguards in place (such as Standard Contractual Clauses).

11. Sharing Information

We may share information only in these limited cases:

• With service providers and subprocessors that help operate our business.
• To comply with a legal obligation, court order, or law enforcement request.
• To protect our rights, users, and the security of our systems.
• In connection with a merger, acquisition, or sale of our business (we will notify you before any such transfer).

We do not sell, rent, or trade your personal information.

12. Business Transfers

If Cloview or its assets are acquired, or if we enter bankruptcy or reorganization, your information may be transferred to the successor entity. We will notify affected users by email or a prominent notice on our website.

13. Children’s Privacy

Cloview is intended for business users. We do not knowingly collect data from anyone under 18 years of age. If you believe a child has provided us personal data, contact privacy@cloview.com, and we will promptly delete it.

14. Updates to This Policy

We may update this Privacy Policy occasionally. If material changes occur, we will notify you by email or by posting a clear notice on our website before the changes take effect. You can always find the latest version at cloview.com/privacy.

15. Contact Us

For questions, requests, or privacy concerns:

Cloview (Novixys Software, Inc.) [2885 Sanford Ave SW, Ste 16271, Grandville, MI,49418, US] Email: privacy@cloview.com For support: support@cloview.com

✅ Summary of what’s new in this version:

• Added GDPR legal basis for processing.
• Included list of subprocessors and retention examples.
• Added pilot participation section.
• Clarified international data transfers and security practices.
• Simplified “Your Rights” section for easier reading.